Safety & Security

SAFETY POLICY

Customers safety is of the upmost importance to us at Mint Warehouse. We have a zero tolerance to any violence or harassment in the venue and take all incidents very seriously. Key members of our security team wear body-cams and we have full CCTV coverage around the venue. If for whatever reason you feel unsafe or uncomfortable please report it right away to either security or bar staff.

WHAT WE WOULD LIKE FROM YOU

We want Mint Warehouse to be a safe and inclusive hub for all to enjoy. We ask all customers to respect one another and report anything you feel is suspicious. For anyone who makes others feel uncomfortable or who is the cause of an incident will be dealt with accordingly.

ASK FOR ANGELA

We have adopted the Ask for Angela campaign at the venue, if you ‘Ask For Angela’ to any staff or security, they will know you need help to get out a situation and will do so safely. For more information on Ask For Angela, please click here: https://womenfriendlyleeds.org/ask-for-angela/

SPIKING

Upon entry, all customers are thoroughly searched with no liquids being allowed into the venue. We have free lids available on the bars. All reports of spiking are taken very seriously. After reported to our staff, we will take any suspicious drinks for evidence as well as reporting to the police. Our first aid trained staff will assess each report on a case-by-case basis to make sure adequate care is delivered. Anyone caught spiking will be immediately dealt with and banned from the venue.

COVID 19 

We are following the government guidance at the moment. As it stands, nightclubs will not be required by law to enforce social distancing, mask wearing or proof of vaccine passports for customers.

It isn’t essential to show us at the moment but we highly advise people to do lateral flow tests before coming and if you have tested positive, have symptoms or have been told to isolate do not come to the club.

If it makes you feel comfortable to wear a mask please feel free to wear one.

We will be doing temperature checks on entrance and sanitisers will be available around the club.

We will be monitoring any changes in guidance and may change policy in future if required.

 

For any further assistance please email will@themintclub.com

 

 

LOCATION

Mint Warehouse
175 Aquatite House
Water Lane
Leeds
LS11 9UD

EVENTS & BOOKINGS

Please mikey@mintfestival.co.uk if you would like to host an event at one of our clubs (Please include a proposal of what you would like to do)

LOST PROPERTY

LOST PROPERTY 

Customers can come and check lost property for any missing items 1 hour before we open any Mint Warehouse events. We are unable to check or locate any items via email or phone call.

To check opening times please check our facebook events page HERE

DRESS CODE

Dress code – No full tracksuits, no tracksuit bottoms, no shorts, no walking pants, (tracksuit top worn with jeans is acceptable) no camel packs. no chavvy hats.

TICKETS

– THERE IS A PROBLEM WITH MY TICKET?
– I HAVEN’T RECEIVED MY TICKET?
– I WOULD LIKE TO CHANGE THE NAME ON MY TICKET?
– I BOUGHT A TICKET ONLINE AND IT’S NOT IN MY INBOX?

 

Please contact the customer service department at the website you bought the ticket from.
*Check your spam box in your emails for the tickets before contacting*

WE CAN NOT HELP YOU DIRECTLY, PLEASE CONTACT THE TICKET COMPANY DIRECT

mintleeds.com website & See Tickets
Tel: 0871 220 0260
Web: https://www.seetickets.com/customerservice

 

Ticket Arena
Tel: 0113 350 4114
Web: https://www.ticketarena.co.uk/help/customer-support

 

Skiddle
Tel: 03333 01 01 01
Web: https://skiddle.freshdesk.com/support/home

 

Resident Advisor
Tel: No contact number
Web: https://www.residentadvisor.net/contact.aspx?e=8

 

Festicket
Tel: No contact number
Web: https://support.festicket.com/hc/en-us/sections/115000788791-Contact-us

 

Group Tickets/Live it
Tel: No contact number
Web: https://help.liveit.io/support/solutions/17000051344

 

Pollen
Tel: No contact number
Web: https://www.pollen.co/uk/faq

DO I NEED TO PRINT MY TICKET?

No you don’t have to print your ticket you can just show the barcode on your phone. Please make sure you charge your phone before setting off.

We can not let you in if your phone has died and you can’t show your ticket.

IT IS ESSENTIAL YOU ONLY BUY TICKETS FROM THE OFFICIAL OUTLETS BELOW AS WELL AS OUR OFFICIAL PAPER TICKET SELLERS.

Mint Warehouse will not be responsible for any fake tickets, please report to us anyone who may have been selling fake online tickets.
*Fake tickets will be refused entry on the day*

I HAVEN’T RECEIVED MY TICKET YET?

Please allow a few hours for the tickets to be emailed to you. If you still haven’t received it then contact the ticket company from where you originally purchased the ticket from. If you purchased it from the Mint Festival website please contact See Tickets”

CAN I PAY ON THE DAY

Most of our events sell out before the day of the event. There may be some limited space on the door but it will be more expensive than advance online sales. We strongly advise you to pay in advance.

VENUE

WHAT IS THE EXACT ADDRESS OF THE VENUE?
MiNT Warehouse, Aquatite House, Water Lane, Leeds, LS11 9UD

 

CAN WE PAY BY CARD IN THE CLUB?
Yes Mint Warehouse operates a Cash & Card system as well as cash.

 

ARE THERE ATM CASH MACHINES ON SITE?
There aren’t any cash machines on site.

 

 

© Mint Leeds 2022