Contact & FAQ’s

TICKETS

THERE IS A PROBLEM WITH MY TICKET?

I HAVEN’T RECEIVED MY TICKET?

I WOULD LIKE TO CHANGE THE NAME ON MY TICKET?

I BOUGHT A TICKET ONLINE AND IT’S NOT IN MY INBOX?

Please contact the customer service department at the website you bought the ticket from.

*Check your spam box in your emails for the tickets before contacting*

WE CAN NOT HELP YOU DIRECTLY, PLEASE CONTACT THE TICKET COMPANY DIRECT

mintleeds.com website & See Tickets

Tel: 0871 220 0260

Web: https://www.seetickets.com/customerservice

Ticket Arena

Tel: 0113 350 4114

Web: https://www.ticketarena.co.uk/help/customer-support

Skiddle

Tel: 03333 01 01 01

Web: https://skiddle.freshdesk.com/support/home

Resident Advisor

Tel: No contact number

Web: https://www.residentadvisor.net/contact.aspx?e=8

Festicket

Tel: No contact number

Web: https://support.festicket.com/hc/en-us/sections/115000788791-Contact-us

Group Tickets/Live it

Tel: No contact number

Web: https://help.liveit.io/support/solutions/17000051344

Pollen

Tel: No contact number

Web: https://www.pollen.co/uk/faq

DO I NEED TO PRINT MY TICKET?

No you don’t have to print your ticket you can just show the barcode on your phone. Please make sure you charge your phone before setting off.

We can not let you in if your phone has died and you can’t show your ticket.

IT IS ESSENTIAL YOU ONLY BUY TICKETS FROM THE OFFICIAL OUTLETS BELOW ASWELL AS OUR OFFICIAL PAPER TICKET SELLERS.

Mint Warehouse will not be responsible for any fake tickets, please report to us anyone who may have been selling fake online tickets.

*Fake tickets will be refused entry on the day*

CAN I PAY ON THE DAY?

Most of our events sell out before the day of the event. There may be some limited space on the door but will be more expensive than advance online sales. We strongly advise to pay in advance.

VENUE

WHAT IS THE EXACT ADDRESS OF THE VENUE?

MiNT Warehouse, Aquatite House, Water Lane, Leeds, LS11 9UD

CAN WE PAY BY CARD IN THE CLUB?

MiNT WAREHOUSE IS A CASH ONLY VENUE

Please remember to bring cash with you

ARE THERE ATM CASH MACHINES ON SITE?

There aren’t any cash machines on site, you can get cash back at the cloakroom if needed but we advise to please bring money with you.

 

EVENTS & BOOKINGS

Please stuart@themintclub.com if you would like to host an event at one of our clubs (Please include a proposal of what you would like to do)

LOST PROPERTY

DO NOT EMAIL SHARON ABOUT DJ BOOKINGS OR CLUB HIRE

Please email sharon@themintclub.com with the subject title “Lost property from (+ the event and club you lost it at)” ie. ‘Lost property from Jungle Jam at Mint Warehouse’ or ‘Lost property from system at Mint Club’.

Please bare with us, we get a lot of lost property messages but we do our best to get back everyone’s belongings. We are not at the club all the time, we are only there when it is open for an event so unfortunately you won’t be able to just pop down anytime of the day however Sharon will help you locate your belongings and return them.

The best time for you to come and collect is 1 hour before any of our events open at our clubs. You can check events on our website www.mintleeds.com or our fanpages in the events section.

Please try to take care of your belongings at any future events here.

Dress code

Dress code – No full tracksuits, no tracksuit bottoms, walking pants, (tracksuit top worn with jeans/ shorts is acceptable) no man bags, (Bum bags are ok) no bags bigger than A4 size, no camel packs. no chavvy hats